Refund Policy

This Refund Policy ("Policy") applies to fees, subscriptions, credits, top-ups, or other amounts you pay to Antlerzone ("we", "us", "our") for AntlerPlatform, the homestay operations and channel management portal (the "Service"). By paying for the Service, you acknowledge this Policy.

1. No refunds

All payments are final. We do not provide refunds, chargeback reversals, credits, or partial refunds for any reason, including unused time, cancellation, downgrade, dissatisfaction, lack of use, service changes, downtime, or termination of access, except where a mandatory law requires otherwise and cannot validly be waived by contract.

2. Renewals and cancellations

If the Service is offered on a recurring basis, stopping future renewals does not entitle you to a refund for the current or any past billing period. No refunds are given for the remainder of a prepaid period when you stop using the Service.

3. Taxes and third-party fees

Any taxes or payment-processor or bank fees are your responsibility. We do not refund those amounts.

4. Changes

We may update this Policy from time to time. The "Last updated" date at the top reflects the latest version. Continued use of the Service after changes constitutes acceptance of the updated Policy where permitted by law.

5. Governing law

This Policy is governed by the laws of Malaysia, without prejudice to mandatory consumer or local rules where they apply and cannot be excluded.

6. Contact

For billing questions, contact your account administrator or the support channel we provide for your organisation. This Policy states our position on refunds; it does not replace your agreement or invoice terms where they address payment.