Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of AntlerPlatform, the homestay operations and channel management service made available by Antlerzone ("we", "us", "our") through the web portal (the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we serve

The Service is intended for homestay operators, their authorised staff, and others we expressly permit. You represent that you have authority to bind your organisation where applicable.

2. Accounts and security

You are responsible for safeguarding login credentials and for activity under your account. Notify us promptly of any unauthorised use. We may suspend or terminate access where we reasonably believe there is a security risk or breach of these Terms.

3. Acceptable use

You agree not to:

• use the Service unlawfully or to infringe others' rights;
• attempt to probe, scan, or test vulnerabilities without authorisation;
• interfere with or overload the Service or other users' use;
• reverse engineer or circumvent technical measures except where the law allows;
• upload malware or harmful content.

4. Your content and data

You retain rights to content you submit. You grant us a licence to host, process, and display it as needed to provide and improve the Service, in line with our Privacy Policy. You warrant you have the rights needed for such content.

5. Third-party services

The Service may integrate with online travel agencies, payment providers, messaging, or other third parties. Their terms and privacy practices apply to those services. We are not responsible for third-party outages or changes.

6. Availability and changes

We aim for reliable operation but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice where practicable.

7. Disclaimer

The Service is provided "as is" to the extent permitted by law. We disclaim implied warranties where allowed. We do not warrant that the Service will meet every operational requirement or be error-free.

8. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising from these Terms or the Service is limited to the fees you paid us for the Service in the twelve (12) months before the claim (or, if none, to a nominal amount where the law requires a cap).

9. Indemnity

You will defend and hold us harmless from claims arising from your use of the Service, your content, or your breach of these Terms, subject to applicable law.

10. Termination

You may stop using the Service at any time. We may suspend or end access for breach, legal requirements, or discontinuation of the Service, with notice where reasonable.

11. Governing law

These Terms are governed by the laws of Malaysia. Courts in Malaysia have non-exclusive jurisdiction, without prejudice to mandatory consumer or local rules where they apply.

12. Contact

For questions about these Terms, contact your account administrator or reach us through the support channels we provide for your organisation.